Support & FAQ

OwlOCR: My screenshot shows only part of the desktop wallpaper

MacOS protects your privacy by disallowing applications by default to capture what other applications are displaying. For OwlOCR screenshot function to work you must allow it to capture the screen in System Preferences > Security and Privacy > Privacy.

OwlOCR (v2+): I don't see my iOS device as a camera option

The Continuity Camera is a magical framework provided mainly by Apple engineers that OwlOCR uses. Be sure to check the requirements on Apple's website.The main requirements are that devices (Mac, iOS device) are near each other and have both Wi-Fi and Bluetooth turned on, are signed in to iCloud with the same Apple ID that is using two-factor authentication and your iOS device is using iOS 12 or newer.

If you feel that the requirements should be covered and are still experiencing disconnects or cannot see your device in the menu, you can try solutions that have worked for similar issues in other applications using Continuity Camera or reach out to us with an email.

OwlOCR: App does not recognize åäöûü and other similar letters

That's correct - at the moment the application is unable recognize non-English alphabet, sorry for the inconvenience. Language support will be expanded when it is possible to do so without compromising other OwlOCR priorities such as quality, performance, and secure, offline functionality.

OwlOCR: Love the app, but it does not do what I want...

Awesome to hear that you like it! Fire a line to the genie@frankbyte.com and make a wish, they often come true.

Something Else?

As new common issues are discovered they are added here for your convenience. If you did not find what you were looking for here, please don't hesitate to contact support@frankbyte.com.

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